You can find the 12-digit serial number on the bottom of your projector, OR you can find it in the system info: System Settings - System Information - Serial Number

For more convenience and a better user experience, XGIMI has a global version for its overseas customers. This system is different from the Chinese version. To avoid any possible compatibility issues, botting issues, or system crashes, please refrain from switching the firmware between these two versions. XGIMI will not be liable for the above issues. 

The projection ratio is the distance between the lens, the screen, and the screen size. When the distance between the lens and the screen is the same, the projection ratio is smaller, but the projection screen is much more significant—245 cm to 3 meters. H2: 1.2: 1 (30-300 '') MoGo Series: 1.2: 1 (30-100 + ''), Halo: 1.2: 1 (30-300'').

Yes, you can. To do so, please follow the instructions: 

Step 1: Switch on Bluetooth on your phone or any other device and connect your MoGo via Bluetooth. 

Step 2: Bluetooth pairing is requested, and you can pair it. 

Step 3: Play whichever podcast or music you wish to listen to and enjoy it via MoGo. 

Step 4 (optional): Press and hold down the power button on remove to turn off the LED. 

Place the remote control within 10 cm of the device, press the ‘return’ and ‘home’ buttons on the remote control simultaneously, release buttons when the indicator light flashes continuously. When you hear a ‘ding’ sound, that means the pairing is successful. If the pairing fails, please exit the pairing mode and wait 30 seconds before following the above steps to pair again. 

Yes, it does. The XGIMI Assistant app can work as an alternative remote control. It also features several additional useful functions. To do so, please follow the instructions below:

Step 1: Download XGIMI Assistant on your phone 

Step 2: Connect your projector to the same Wi-Fi signal as your phone 

Step 3: Open the XGIMI app on your projector to search for the closest device or scan​ the QR code on your projector.

Yes, you can connect your external speakers to XGIMI via HDMI arc, Bluetooth, and AUX jack.

Yes, there are many ways for you to stream content from your device to XGIMI projectors.

1. With Wi-Fi: Make sure your device and XGIMI projector are connected to the same Wi-Fi, then mirror the device via Airplay, DLNA, XGIMI Assistant (Android device), Miracast. 

2. Without Wi-Fi: Turn on the hotspot function (H2/Z6), connect your device with the XGIMI hotspot in the Wi-Fi settings for your device. Then mirror the device via methods mentioned in 1. 

3. Wired: HDMI port. 

Yes, you can connect them to your XGIMI projector via the USB or HDMI port. 

Yes! Both auto and manual focus are available. 

1. Auto-focus: Switch the function key on the remote control to the right. The device will automatically focus. 

2. Turn on "Auto-focus when power on," and the device is automatically focused when turned on. 

3. Manual-focus: Switch the function key on the remote control to the right and press the +/- button to adjust the focus manually.

Yes. Both vertical and horizontal keystone corrections are supported.

Yes, they do. XGIMI projectors use motion compensation technology through a specific algorithm to solve image flutter and tailing problems when projecting high dynamic images. It significantly increases the clarify and fidelity of vibrant pictures. Therefore, it will be the perfect companion for watching sports and playing games.

Yes, you can download the APK from the Internet and install them in several ways:

1. USB drive: Change the APK suffix to Apk.1 on your computer: e.g., change youtube.apk to youtube.apk.1 P.S.: The suffix limitation will be removed soon, and you will no longer have to change the suffix.

2. Copy the APK to the root directory of the U-disk. 

3. Plug the USB into your projector: "File Manager" - "Removable Storage" - "APK " short press ok - choose "Others" - open with "package installer" - "install"

Yes, there will be continuous support and optimization from the XGIMI tech team.